Email Troubleshooting

DIGITAL MEDIA SUPPORT DOCUMENT

EMAIL TROUBLESHOOTING

First see if you can connect to Webmail. If you cannot reach the mail server then please contact us with your IP address so we can check to see if you have been blocked by the firewall of your server.

Go to your cPanel and check that your email inbox and/or domain didn't exceed its quota.

If you can't send and/or receive using your email client such as Microsoft Outlook etc. do the following:
Check the properties of the email account for the following:
Use your full email address as username (i.e., username@domain.com).
Make sure that "My Server Requires Authentication" is checked in your SMTP Properties.
Switch to a different port such as: 465 or 587 for SMTP Outgoing Server.
Make sure your Anti-Virus and/or Windows firewall are not blocking you from sending/receiving email.

Login to your control panel and remove any mail filter you might have. Remove and then re-install SpamAssassin (SA), if SA is enabled on the web server emails.

Log out of your Email program and log back in.

Power off your computer for a few seconds and then power back on.

(We know this sounds dumb but……Make sure that the domain name hasn't expired.

You can also Google your issue and Email program set up and see if your problem resolution is online. There are many online tutorials for setting up Outook and some of the other popular email programs.

Digital Media WorldWide, Inc

Email Troubleshooting