Spam Control

The spam control software on our servers is SpamAssassin and is available at no additional fee for all of our hosted websites.        

SpamAssassin is enabled by default with default settings. Each client can add email addresses to the whitelist and/or the blacklist.  Do not change the score as that will not help and will stop your emails.

Go to your webmail http://yourdomain.com or .net or .org whatever ending you domain uses,   then add a forward slash and the word webmail.   Example:   http://domain.com /webmail.

Your login is your full email address and your password.   The first window that you view has a large "Horde" Logo.   Click on that logo and you will see the next window that says Login/English.   Click on Login.   Then you will see icons on the left and one of the folders says "spam".   If you have no spam,   then you will not see this folder.   When you click on the folder called spam,   you will view   all the spam that has been delivered since 12/11/06.   Since this could be quite large, like 1000 messages,   we suggest that you click thru the pages to make sure there is no legitimate email in the list.   We have found that it is rare to find any legitimate messages in the spam.   The software is very good at determining spam versus legitimate emails.   You can empty the spam folder with a couple of clicks by clicking on the icon at the top called "folders".   Put a check mark in the box next to the spam folder and then choose from the drop down menu to empty folders.   You will get a prompt asking   you to confirm that you do want to delete the contents of the spam folder.

Here is how to import all spam messages to your inbox:

If you do not want to delete your spam messages using Webmail here is another option.

You can poll the spam folder just like you poll your email messages from the server to your Outlook Express / Outlook   / Entourage / or whatever email software you use to retrieve your messages from the server.

Create an account for the spam box by adding "/spam" (without the quotes) to the end of your pop3 login (full email address) for example michelle@dmwnet.com/spam     The spam will all be tagged with *****SPAM*****.     You can use Message Rules in your email software to redirect these spam messages to your Deleted Items folder or any folder of your choice.     If you need a copy of the Message Rules instructions email us.     Or you can use the help section of your email software.

SpamAssassin is a mail filter to identify spam. It is an intelligent email filter which uses a diverse range of tests to identify unsolicited bulk email, more commonly known as Spam. These tests are applied to email headers and content to classify email using advanced statistical methods. In addition, SpamAssassin has a modular architecture that allows other technologies to be quickly wielded against spam and is designed for easy integration into virtually any email system.   However with all this in mind,   electronic filtering is never as good as human filtering so there are sometimes legitimate emails that get tagged as Spam.   This is called a False Positive.

Through the Control Panel, clients can regulate their   SpamAssassin for their unique domain name.   You can White List those email addresses that you want to receive from and you can Black List those email addresses that you do not want to receive emails.   Again it is not   configured for your special needs unless you request it or   do it yourself.    

If you have Control Panel access click on   the Mail Icon and then SpamAssassin. If you do not have Control Panel access and would like it please email us. If you would like us to configure SpamAssassin for you then email us with that request.    

If you have any questions or problems with the above, please feel free to call us 1-877-630-0504 during normal business hours, 9:30 AM to 6:30 PM Eastern Time and we will help you.