When you set up your email account on your computer you are asked to tell your Email Software what the SMTP (send mail server) is called. We allow all clients to use their domain name (mail.yourdomainname.com) as both the incoming POP3 and outgoing SMTP mail servers. We do require that you authenticate the outgoing server. Put a check in the box concerning authentication. Then click on settings, click the radio button for log on using. Put your full email address and password as our servers authenticate you by your email user name and password.
We send mail thru port 25, so if your internet Service Provider (ISP) blocks port 25 then you will be forced to use their SMTP. We are not your ISP. We host your website and give you emails on the server, but we are not your Internet access.
Using the SMTP of your ISP If you suddenly cannot send email, then assume it is because your ISP decided to block port 25 and not tell you about it. Here is how you configure your Email Software to use the SMTP of your ISP.
To find the SMTP Server:
Go to Tools, Accounts, then click on the Mail tab at the top
Click on the pre-existing account of your ISP. for example: mail.bellsouth.net
Then click on properties, and then click on the servers tab.
Look at the name under outgoing mail (SMTP) write this down or copy it.
Use this information in the SMTP of your email account on the server of your domain name. For example: your incoming pop 3 server would be mail.yourdomainname.com and the outgoing SMTP would be mail.bellsouth.net
Near the bottom of the above window, put a check in the box that says "My Outgoing Server Requires Authentication" and click on settings.
Put a radio button in "Log on Using" and then type your ISP user name and password (not your email user name and password). When you signed up with your ISP you were given a user name and password for your ISP account. Use That!
